Online TMS - Service Considerations

If the system is sold as a service, you will need to consider the following in regard to estimating the total cost of the system:


·         Setup Charge

·         Integration Charge (if applicable)

·         Per Transaction Charge (Volume discounts are usually available)

·         Additional Charges (additional charges may be applicable for various services and features)


Additional considerations for services are:


·         What is the reliability and uptime of the service (ask for referrals)?

·         How is the system monitored to ensure that it is functioning properly?

·         If a problem arises, what is the process for resolving the issue?